The Psychology and UX of AI, In Your Inbox
Research observations, practical frameworks, and counterintuitive insights on designing AI that works alongside humans. From Victor Yocco, PhD.
Every issue includes:
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One research insight you won’t find elsewhere. Observations from my enterprise research on how people actually interact with AI agents, the cognitive biases that shape adoption, and the psychology underneath the design patterns everyone is talking about. I share what I’m learning before it becomes an article.
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One thing worth reading. A link to an article, paper, or talk (mine or someone else’s) that changed how I’m thinking about AI and design. With a note on why it matters.
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One honest reflection. A brief personal note on what I’m working on, struggling with, or excited about. Writing a book, reviewing a messy prototype, running a study that went sideways, or trying to write while Splinta Claws or Glitch walks across the keyboard.
✧ Frequency: Every two weeks (biweekly). I’d rather send you something good twice a month than something mediocre every week
✧ Length: A 3-5 minute read. Enough to make one idea stick, without becoming another thing on your to-do list.
✧ Topics: The psychology of human-AI interaction, UX research methods for autonomous systems, cognitive biases in AI design and adoption, trust and delegation in the age of agentic AI, and occasionally the intersection of personal experience and professional insight.
✧ Who it’s for: UX researchers, designers, product managers, and anyone working on AI products who wants the psychological perspective that other coverage misses.
✧ Unsubscribe: One click, any time, no hard feelings.
Plus, get the free guide:
5 Research Methods for Agentic AI: A Practitioner’s Quick Guide
A concise, actionable reference for UX researchers studying AI systems that plan, decide, and act on behalf of users. Covers modified diary studies for evolving AI, longitudinal trust measurement, relationship arc research, simulated misbehavior testing, and mental model interviews for autonomous systems. Based on methods developed and tested in enterprise AI research.
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About Victor
Victor Yocco, PhD, is a Staff UX Researcher at ServiceNow focusing on agentic AI in the Sales and Order Management space. He is the author of Design for the Mind (Manning, 2016) and the forthcoming Designing Agentic AI Experiences (Taylor & Francis, 2026). He writes about the psychology of human-AI interaction for Smashing Magazine, UXmatters, and other publications. He holds a PhD from The Ohio State University.
© 2026 Victor Yocco. All rights reserved.